These Terms and Conditions set out the basis on which cleaning services are supplied by Cleaners Kingston upon Thames to residential and commercial customers within Kingston upon Thames and surrounding areas. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, business or organisation that requests or receives cleaning services from the company.
Company means Cleaners Kingston upon Thames, the provider of cleaning services.
Services means any cleaning service provided by the company, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning and related services.
Cleaner means any person or team engaged by the company to provide the services.
Premises means the property or location where the services are to be carried out.
The company provides services primarily within Kingston upon Thames and nearby neighbourhoods. Acceptance of bookings outside this core area is at the companys discretion and may be subject to additional travel charges or minimum booking durations.
3.1 Bookings may be requested by the client through the companys booking channels as notified by the company from time to time.
3.2 The client is responsible for providing accurate information about the premises, including size, number of rooms, type of property, any special requirements and any access restrictions.
3.3 All bookings are subject to the companys confirmation. A booking is only deemed accepted when the client receives confirmation from the company along with any applicable booking reference or confirmation details.
3.4 The company reserves the right to refuse or cancel any booking where it reasonably believes that it may pose a risk to the safety of cleaners, where the premises are unsuitable for the services requested, or where the client has previously breached these terms.
3.5 Any variations to the confirmed booking, including changes to date, time, scope of work, or duration must be agreed between the client and the company in advance. Additional charges may apply for increased scope or extended time.
4.1 The client must ensure the cleaner has safe and reasonable access to the premises at the agreed time. This includes any entry codes, keys, parking permissions or concierge details required for entry.
4.2 If the cleaner is unable to gain access to the premises at the agreed time due to reasons within the clients control, the visit may be charged in full or a call-out fee may be applied, at the companys discretion.
4.3 Where keys are provided, the client confirms that these are correctly labelled and that the company is authorised to hold and use them solely for the purposes of providing the services.
5.1 The client agrees to provide a safe working environment for cleaners, including functional lighting, running water, electricity and where necessary, access to suitable cleaning materials or equipment if not supplied by the company.
5.2 The client must inform the company in advance of any known risks at the premises, including but not limited to fragile items, alarm systems, hazardous materials, sensitive surfaces or restricted areas.
5.3 The client undertakes to treat cleaners with courtesy and respect. Any form of abuse, harassment or discriminatory behaviour may result in immediate termination of the services.
6.1 The specific tasks to be carried out during each visit will be agreed in advance between the client and the company based on the type of service booked.
6.2 The company will use reasonable endeavours to provide the services with reasonable care and skill and to a professional standard appropriate for cleaning services.
6.3 Cleaning results will depend on the initial condition of the premises and any pre-existing damage, staining or wear. The company does not guarantee the removal of all stains or marks.
6.4 Heavy furniture and items that require two or more people to move will not be moved by cleaners unless previously agreed and safely possible. The company will not be liable for damage arising from the movement of items at the clients request.
7.1 The company may provide its own cleaning products and equipment, or may use products and equipment provided by the client, as agreed during the booking process.
7.2 If the client requests the use of particular cleaning products or equipment, the client is responsible for ensuring that these are safe, suitable and compatible with the surfaces to be cleaned.
7.3 The company is not liable for any damage caused as a result of the use of products or equipment supplied or instructed by the client that are inappropriate or defective.
8.1 Prices for services will be communicated to the client at the time of booking based on the information supplied by the client. The company reserves the right to adjust the price if the actual condition or size of the premises differs significantly from the description given.
8.2 Unless otherwise agreed, payment is due on or before the day of service. The company may require a deposit for certain services such as end of tenancy cleaning or large one-off jobs.
8.3 Payment methods accepted will be indicated by the company and may include card payments, bank transfers or other cashless methods. The company may decline payment methods at its discretion.
8.4 If payment is not received by the due date, the company reserves the right to suspend or cancel future services and to charge interest on overdue amounts at the statutory rate until full payment is received.
8.5 All fees are quoted inclusive or exclusive of any applicable taxes as specified by the company. The client is responsible for any taxes or levies arising from the services where required by law.
9.1 The client may cancel or reschedule a service by giving reasonable notice to the company. Unless otherwise stated, a minimum of 24 hours notice prior to the scheduled start time is required to avoid cancellation charges.
9.2 Where the client cancels or reschedules with less than the required notice, the company may charge up to the full fee for the booked service or apply a cancellation fee reflecting the lost appointment.
9.3 The company will use reasonable efforts to accommodate requests to change the date or time of a booking, subject to availability.
9.4 The company may cancel or reschedule a service where necessary due to events beyond its reasonable control, including illness, transport disruption, extreme weather or emergencies. In such cases, the company will offer an alternative appointment. The company will not be liable for any loss arising from such cancellation or rescheduling.
10.1 The company aims to provide high-quality cleaning services across Kingston upon Thames and welcomes feedback from clients.
10.2 If the client is dissatisfied with any aspect of the service, the client must notify the company as soon as possible and in any event within 24 hours of completion of the service.
10.3 Upon receiving a complaint, the company may, at its discretion, arrange for the cleaner to revisit the premises to rectify any issues or provide an appropriate remedy proportionate to the concern raised.
10.4 The companys liability in respect of any complaint is limited as set out in the liability section of these terms.
11.1 The client is responsible for securing valuable, fragile or irreplaceable items prior to the cleaners arrival. The company recommends that items of high monetary or sentimental value are not left unsecured.
11.2 The company will take reasonable care to ensure that the premises are left secure after each visit, as instructed by the client, such as locking doors and closing windows.
11.3 The company does not accept liability for loss of cash, jewellery or other small valuables unless it is proven that such loss is a direct result of an act by the company or its cleaners and that reasonable steps were taken by the client to secure such items.
12.1 The company will use reasonable care and skill when providing services. If damage to the clients property occurs directly and solely as a result of negligence by the company or its cleaners, the company will, at its option, repair the damage, replace the item, or pay fair compensation up to the value of the damaged item, taking account of age, condition and fair wear and tear.
12.2 The company is not liable for damage caused by pre-existing defects, wear, discolouration, old stains, poorly maintained surfaces, or the use of products requested by the client against the companys advice.
12.3 The company shall not be liable for any indirect, consequential or purely economic loss, loss of profit, loss of opportunity or loss of enjoyment arising from the provision or non-provision of services.
12.4 The companys total liability to the client in respect of any claim arising out of or in connection with the services, whether in contract, tort or otherwise, shall not exceed the total fees paid by the client to the company for the services giving rise to the claim.
12.5 Nothing in these terms shall limit or exclude the companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
13.1 The company will comply with applicable waste and environmental regulations when handling waste generated during the cleaning process.
13.2 Unless expressly agreed, the company does not provide removal of large quantities of household rubbish, bulky items, furniture, construction debris or hazardous waste. Such removal services may be arranged separately and may be subject to additional charges and specific legal requirements.
13.3 Where the service involves the removal of routine waste, such as small quantities of domestic rubbish or cleaning residues, the company will dispose of such waste using the facilities available at the premises, such as the clients bins and recycling containers, in line with local collection rules.
13.4 The client is responsible for ensuring that waste and recycling facilities at the premises comply with local authority regulations and are suitable for the disposal of typical household or office waste.
13.5 The company will not handle or dispose of hazardous substances, including but not limited to asbestos, medical waste, biological materials, flammable liquids or chemicals, and reserves the right to decline any request that involves dealing with such materials.
14.1 The company maintains relevant insurance cover appropriate for the nature of its cleaning services, subject to the terms and conditions and exclusions of the policy.
14.2 Copies of insurance details may be made available to the client upon reasonable request.
15.1 The company will handle personal information provided by the client in accordance with applicable data protection legislation.
15.2 Personal data collected for the purpose of providing services, including contact details, addresses and booking histories, will be used only for managing and delivering services, handling payments, and dealing with enquiries or complaints.
15.3 The company will take reasonable measures to keep personal information secure and will not sell or disclose personal data to third parties except where required for service delivery, where required by law, or with the clients consent.
16.1 For ongoing or regular cleaning arrangements, either party may terminate the services by giving reasonable written notice, typically not less than one weeks notice unless otherwise agreed.
16.2 The company may terminate or suspend services immediately if the client fails to pay any sum due, breaches these terms, behaves in an abusive or unsafe manner towards cleaners, or where continuing services would be unlawful or unsafe.
17.1 The company may update or amend these Terms and Conditions from time to time. The latest version will apply to new bookings and to ongoing services after the client has been given reasonable notice of the changes.
17.2 Continued use of the services following notification of changes will constitute acceptance of the updated terms.
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the company within Kingston upon Thames and the surrounding area.
19.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, such provision shall be severed from the remaining terms, which shall continue to be valid and enforceable.
19.2 No failure or delay by the company in exercising any right or remedy under these terms shall constitute a waiver of that or any other right or remedy.
19.3 These Terms and Conditions constitute the entire agreement between the company and the client in relation to the provision of services and supersede any prior discussions, correspondence or understandings between the parties relating to the same subject matter.
Our exppert cleaners Kingston upon Thames are the most professional experts that can help you at any time you call them!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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