This Privacy Policy explains how Cleaners Kingston upon Thames collects, uses, stores and protects personal data of its customers and prospective customers located in Kingston upon Thames and the surrounding area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our cleaning services or contacting us to enquire about them, you acknowledge that you have read this Privacy Policy and understand how we process your personal data.
This Privacy Policy applies to all individual customers, prospective customers and website visitors of Cleaners Kingston upon Thames who are located in Kingston upon Thames and the surrounding area. It covers personal data collected in the context of domestic and commercial cleaning services, as well as related communications and enquiries.
We may collect and process the following categories of personal data, depending on how you interact with us and which services you use:
Identification and contact details: name, title, address, postcode, contact preferences and any other similar information you choose to provide when contacting us.
Service-related information: details of the property where services are to be provided, access instructions, type of cleaning required, frequency of visits, and any specific notes you choose to share about the premises.
Booking and transactional data: information relating to bookings, service history, payment status, invoices and amounts paid. Payment card and banking details are handled by secure payment processors and are not stored by us unless strictly necessary for a specific lawful purpose.
Communication data: records of enquiries, emails, messages, feedback, complaints and any other communications you send to us or that we send to you.
Technical and usage data: limited technical data relating to your visits to our website or digital platforms, such as date and time of access and general interaction details. We only collect such data to the extent necessary for security, maintenance and improvement of our services and to understand how our website is used.
We collect personal data from you directly when you:
Contact us by phone, through an online form, or by other communication methods.
Request a quote or place a booking for cleaning services.
Provide feedback, submit a review or make a complaint.
Interact with our website or digital platforms.
We may also receive personal data indirectly from third parties where this is necessary to provide our services, such as booking platforms, referral partners or payment service providers. In such cases we only receive the information required to manage your booking, process payment or address a query.
We process your personal data only where we have a lawful basis to do so. Depending on the context, this may include:
Contractual necessity: to take steps at your request before entering into a contract and to perform our contract with you, including managing bookings, providing cleaning services, processing payments, issuing invoices and communicating with you about your service.
Legitimate interests: to manage and improve our business and services, to handle customer service, to protect our operations, to prevent fraud and misuse, and to maintain records of interactions. When we rely on legitimate interests, we ensure that your interests and fundamental rights do not override those interests.
Legal obligation: to comply with legal requirements such as tax and accounting rules, record keeping obligations and responding to lawful requests from public authorities.
Consent: in certain limited situations, for example where we send you optional marketing communications by electronic means. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
We may use your personal data for the following purposes:
To respond to your enquiries and provide information about our services.
To prepare quotes, confirm bookings and deliver cleaning services at your premises.
To manage payments, refunds and accounting processes.
To communicate with you about your bookings, changes to services or this Privacy Policy.
To deal with complaints, requests, disputes or claims.
To monitor, maintain and improve the quality, safety and security of our services and website.
To comply with legal and regulatory obligations.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
Service and booking records are generally kept for the duration of our relationship with you and for a reasonable period afterwards, typically up to six years after the end of the relevant financial year, to comply with tax and accounting obligations and to manage any legal claims.
Communication records, such as emails or messages, may be kept for as long as reasonably necessary to handle your request or issue, and for a short additional period where required for internal reporting, training or legal purposes.
Where personal data is no longer required, we will securely delete or anonymise it.
We may share your personal data with carefully selected service providers who act as data processors on our behalf. These processors only process personal data in accordance with our instructions and for the purposes described in this Privacy Policy, and they are required to implement appropriate technical and organisational security measures.
Such processors may include:
Payment processing providers that handle card transactions and other payments.
IT and system support providers that host or maintain our booking tools, communication systems and data storage solutions.
Professional advisers such as accountants and consultants where reasonably necessary for our legitimate business needs and legal obligations.
We may also share personal data with public authorities, regulators or law enforcement agencies when required by law or where necessary to protect our rights, property or the safety of our customers and staff.
We do not sell your personal data to third parties.
Where any of our processors or service providers transfer personal data outside the United Kingdom or the European Economic Area, we take steps to ensure that your data is afforded an equivalent level of protection. This may include using approved standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those staff and contractors who need it for their work and who are subject to confidentiality obligations, using secure systems and taking reasonable steps to ensure that our processors maintain suitable security standards.
Under data protection law, you have certain rights in relation to your personal data, subject to conditions and exemptions. These rights include:
Right of access: to obtain confirmation as to whether we process your personal data and to receive a copy of the personal data we hold about you, together with certain information about how it is used.
Right to rectification: to have inaccurate personal data corrected and incomplete data completed.
Right to erasure: to request deletion of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected and no legal obligations require its retention.
Right to restriction: to request that we restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of data or consider an objection you have raised.
Right to object: to object to processing based on our legitimate interests on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: to receive certain personal data you have provided to us in a structured, commonly used and machine readable format and to have that data transmitted to another controller where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Right to withdraw consent: where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of prior processing but may affect our ability to provide certain optional services.
If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact us using the contact details provided on our website or through the usual communication channels you use for your bookings.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. In the United Kingdom, this is the Information Commissioner's Office.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data processing practices. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal data.
Our exppert cleaners Kingston upon Thames are the most professional experts that can help you at any time you call them!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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