This Health and Safety Policy sets out how we protect the wellbeing of our cleaners, clients, visitors and members of the public during all cleaning activities within Kingston upon Thames and surrounding areas. Our aim is to prevent accidents, minimise health risks and promote safe, responsible working practices at all times.
We are committed to maintaining high standards of health and safety in every property we attend, whether domestic, commercial or communal. Our key objectives are to provide and maintain safe working conditions, ensure that cleaning tasks are planned and supervised, supply suitable equipment and products, and make sure that all staff understand their responsibilities.
We regularly review our procedures to reflect changes in legislation, best practice guidance and the specific requirements of the cleaning environments in which we operate.
Management is responsible for implementing this policy and ensuring that health and safety remains central to the way cleaning services are delivered. This includes carrying out risk assessments for tasks and sites, providing appropriate training and instruction, supplying and maintaining suitable work equipment and materials, and establishing clear reporting lines for incidents and concerns.
Management will monitor compliance with this policy through supervision, audits and feedback from cleaners and clients, and will take prompt action where improvements are needed.
All cleaners are expected to co-operate fully with this policy and follow safe working practices at all times. Cleaners must use equipment and materials only as instructed, wear and care for any personal protective equipment provided, report hazards, accidents, near misses and defects immediately, follow site-specific rules and client instructions that relate to safety, and refrain from any behaviour that could endanger themselves, colleagues or others.
Failure to follow safety procedures may result in disciplinary action and, where appropriate, may be reported to relevant authorities.
Before work begins in a new property or when there is a significant change to existing work, suitable and sufficient risk assessments are carried out. These assessments identify potential hazards such as slips and trips, manual handling risks, sharps or broken glass, electrical equipment, cleaning chemicals and working at height using steps or ladders.
Based on these assessments, we establish safe systems of work, including clear methods for using equipment, setting up wet floor warning signs, handling waste, storing chemicals safely and working safely around building occupants. Cleaners are briefed on these procedures and must follow them at all times.
Chemicals used for cleaning tasks are controlled and managed in line with relevant regulations for hazardous substances. We use cleaning products that are suitable for professional use and that have appropriate safety data. Cleaners receive instruction on the correct dilution, application and storage of each product and are warned about potential hazards such as skin or eye irritation, respiratory effects or reactions with other substances.
Chemicals are kept in their original containers with labels intact. Cleaners must not mix products, decant into unlabelled bottles or use products not authorised for the task. Spills are cleaned up promptly and safely, and any exposure incidents are reported immediately.
Where risks cannot be removed entirely by other means, we provide personal protective equipment to cleaners. This may include gloves, masks, eye protection, aprons or non-slip footwear depending on the task and environment. Cleaners are required to wear PPE as instructed, check it before use, keep it clean and report any damage or defects without delay.
Replacement PPE will be issued when required, and cleaners are not permitted to undertake higher-risk tasks without the necessary protection.
Many cleaning activities involve lifting, carrying, pushing or pulling equipment and materials. To reduce the risk of injury, cleaners are trained in safe manual handling techniques and are encouraged to use trolleys or other aids where available. Loads must be manageable, and cleaners should ask for assistance with heavy or awkward items.
All cleaning equipment, such as vacuum cleaners, floor machines and step ladders, is selected and maintained with safety in mind. Defective equipment must not be used and should be removed from service until repaired or replaced.
Cleaning work can increase the risk of slips and trips, particularly where floors are wet or where cables and tools are in use. Cleaners are required to use warning signs whenever floors are wet, keep work areas tidy and free from trailing leads where possible, and clean up spills as soon as they occur.
When working in occupied premises in Kingston upon Thames, cleaners must remain aware of building users, including children, older people and those with mobility issues, and take extra care to prevent accidents.
All cleaners receive induction training covering general health and safety, site-specific risks and safe use of equipment and materials. Ongoing training is provided when new products are introduced, new tasks are added or when regulations or best practice change. Supervisors monitor performance, provide guidance and support, and ensure that this policy is followed in day-to-day work.
We encourage open communication about health and safety. Cleaners are urged to raise any concerns or suggestions for improvement so that we can continually enhance our standards.
All accidents, near misses and dangerous occurrences must be reported as soon as possible to a supervisor or manager. Details are recorded and investigated so that lessons can be learned and measures put in place to prevent recurrence. First aid arrangements suitable for the type of premises and work being carried out are confirmed as part of site planning.
Cleaners are instructed on what to do in the event of fire, evacuation, chemical exposure or other emergencies. They must familiarise themselves with escape routes and follow any client-specific emergency procedures while on site.
Maintaining a safe working environment is a shared responsibility. We expect clients to co-operate with our health and safety arrangements by providing clear information about site-specific risks, maintaining safe access and egress to the premises, ensuring that building systems, such as lighting and electrics, are safe and in good order, and informing us promptly of any incidents or new hazards that may affect cleaning work.
Through partnership between our management, cleaners and clients, we aim to deliver high-quality cleaning services across Kingston upon Thames while protecting the health, safety and welfare of everyone involved.
Our exppert cleaners Kingston upon Thames are the most professional experts that can help you at any time you call them!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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